Returns & Exchanges
At First Lite, we are committed to ensuring you have the right gear for your pursuit. If you are not completely satisfied with your purchase, you can return or exchange any unworn, unwashed items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid UPS shipping label and download the packing slip to include inside your package.
Pack and Ship
Securely pack your gear in its original packaging if possible, attach the prepaid label to the outside, and drop it off at any authorized UPS location.
Processing and Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing